Allo.Rino e Incontro di Aromi

Azienda Agricola I TRE FAGGI is a small family-run business founded in 2016.
The farm cultivates saffron (pure in stigmas), lavender (dried flowers), and medicinal plants (dried or fresh) entirely naturally, without the use of chemicals.
In addition to direct sales, these raw materials are transformed into a range of artisanal products such as liqueurs, biscuits, chocolate, and scented candles. All creations result from a skilful blend of spices and aromatic herbs grown on the farm.
Alongside the more structured, traditional “bitter” liqueurs — typically considered digestifs — the company also produces “sweet” liqueurs flavoured with seasonal ingredients.
The product range is completed with lavender and saffron biscuits and chocolate.

Store at room temperature. Consume within one year, or within six months after opening.

The product can be purchased directly on-site.
Alternatively, we can carefully package and ship it for only €9.99, with delivery within 5 working days.

Customer satisfaction is our priority. However, as these are food products, returns are subject to specific conditions.

1. Damaged or Non-Conforming Products
In the event of product damage, shipping errors, or non-conformity with the order, the customer is entitled to a return or replacement.
The issue must be reported within fifteen (15) days from the date of receipt of the order.
Photographic evidence clearly showing the damage or non-conformity must be provided.
Once the request has been verified, the seller will cover the return shipping costs or send a replacement product at no additional charge to the customer.

2. Fresh Products
For hygiene and food safety reasons, fresh or perishable products cannot be returned or refunded, except in the case of:

• products damaged during transport;
• products that are expired or altered at the time of delivery.
  In such cases, the same conditions as in point 1 apply (photos, report within 15 days, return shipping at the seller’s expense).

4. Return Procedure
To initiate a return request, please:
Send an email to luluguestshouse@gmail.com including:

• the order number,
• a description of the issue,
• photos of the product and its packaging.
  Wait for confirmation and instructions regarding the return or replacement.
  Once the returned product has been received and verified, a full refund or a replacement product will be issued, according to the customer’s preference.

5. Refund Timing
If approved, the refund will be processed within 10 working days of receiving the returned product, using the same payment method employed for the original purchase.